Conflict Management and De-Escalation Strategies

Duration: 4-6 Hours

Course Description:

How to handle conflict and how to maneuver through the de-escalation process when faced with conflict. This course will be delivered via PowerPoint, student-based exercises designed to engage the students, and open a discussion on avoiding conflict, handling conflict and de-escalating a hostile or potential hostile situation. The students will perform some writing for discussion and articulate their views on potential resolution.

Course Objectives:

Students who successfully complete this course will be able to: ward off a conflict situation and/or de-escalate the situation if they find themselves in the midst of conflict.

• Understand the nature of conflict in human relationships
• Identify ways that conflict can be positive or negative
• Examine a framework for analyzing conflict situations
• Help with de-escalation techniques

Course Outline:

• Introduction to Conflict
• Understanding the Nature of Conflict
• Analyzing Conflict Situations
• Conflict Styles
• De-Escalation Techniques
• Communication in Conflict
• Reducing Escalation Tactics
• Student Based Exercises Practical Application